Felicity SteadmanDaughter of resident

Flower Foundation is one of those rare organisations where staff walk the talk, from those who work in offices to those who work at bedsides. The talk is about caring, and the walk is about doing the caring. I cannot recommend highly enough, the people of the Flower Foundation and in particular the staff at Willowbrook Retirement Village. My father lived at Willowbrook for three years, where he was very happy, safe and extremely well cared for. I live overseas and Willowbrook was the home from home I was sadly unable to provide living so far away.

JohnSon of resident

My wife and I would like to convey our heartfelt thanks to management and staff of Witpoortjie Village and Clivia Care Centre – in particular Ann, the sisters and nursing staff. During dad’s last 6 weeks in the clinic, staff rendered him personalised service unequaled to any hospital. We will always remember them with great fondness.

David LeggResident

My wife and I heard about a Flower Foundation vacancy in the Orchid Place village in December 2018 and were fortunate to secure this so that we were finally able to move in in May 2019. The positive experience involved was made that much more enjoyable for us because of the consistent and friendly assistance we were given, day in day out, by Flower Foundation’s management team. Perhaps above all we have been impressed by the very real welcome given to us by Flower Foundation in general and, more specifically, by the friendship and welcome we have received from all the other residents already living here.

Mrs IronsResident

I am writing to express my heartfelt gratitude for the swift and compassionate assistance your team under Sister Busi provided to my husband, during the recent thunderstorm that followed a full day power outage on Wednesday 13 November 2024

Despite the lack of security lights and the challenging conditions, Sister Busi and the night nurse came willingly and promptly to ensure Charles had access to oxygen.  Your quick action and dedication in such an unexpected an stressful situation were truly lifesaving, and we are deeply grateful.

Please know that your kindness and professionalism did not go unnoticed.  They made a significant difference in our time of need, and we will always remember your care and support.

Ingrid AdamsResident

Matron Lizzie, this is just a brief letter to thank you for the help and support you gave us during the time that my brother was a resident in Primrose Place Frail Care.

First you granted him admission even though he had a history of health problems when you could have refused that admission.  Then you encouraged the staff to make his stay as pleasant and comfortable as it could be under the circumstances.  For these actions we will always be grateful.

We have also been told by other residents at Elm Park that your influence there has been remarkable - you have created a positive atmosphere that has motivated everyone to be kind and caring.

Jenny AudouinResident

I would like to share the wonderful interaction I have had with Innocent over the flooding of my cottage. He showed real concern about my wellbeing.

After my carpets had been replaced and the furniture moved back into the various rooms I looked at my study and realised I needed some help to get my computer system back in place. This included my laptop, printer, UPS, rooter and fibre box.

Within 10 minutes everything was in place and worked perfectly. He then asked the plumber to change all the valves to avoid any further flooding. 

A week ago I discovered a leak in my guest toilet late at night. The following morning at 7am I phoned Innocent. After examining the leak he asked the plumber to come as soon as possible to fix the leak. This was duly done.

Innocent phoned me at about 8pm that night to find out if the leak had been fixed. He then phoned me early the next morning (Saturday) to find out if I had and problem during the night. He really goes the extra mile to assist with problems.

We really have a gem of a Maintenance Manager.

Linda du PlessisDaughter of Resident

Graag wil ek vandag dankie se aan jou personeel.  My ma het laas week n hart aanval gehad maar is nou by die frail care by Witpoortjie.  WOW WOW WOW - die personeel en Matron Anna is ongelooflik.  Die sorg en liefde wat en ondersteening wat hulle gee is net "humbling".  Baie Baie dankie.

William BlackieSon of Residents

Thank you for the care and professionalism that your staff showed to both of my parents while they were in your care.  

 

We are very grateful to have had the level of support that we did from the Flower Foundation.

Sibongile MazibukoDaughter of Resident

I just wanted to thank you on behalf of my family, for the care you gave my mom when she was still a resident at Zonneveld Retirement Village.

 

We appreciate the kindness and patience you showed before she was diagnosed with Dementia (and even after).

 

You kept us informed of her well being and you also let us know if there were any concerns.

 

Your diligence in your work is indeed remarkable.

 

Many thanks and many blessings to you.

Lyndie McCauleyDaughter of resident

Dearest Matron Colleen and precious staff,  ♥️

 

I would like to take a moment just to thank you personally, and all of your wonderful staff, for the excellent care you all gave my mom Margaret Gertrude Freda Trehair, during her last 8 months of life.

Having taken care of my mom myself as her prime caregiver 24/7 for over 8 years which was becoming more and more difficult for me, from the moment that I handed her over to your care, I had full peace of mind. Every time that I visited her and that was usually daily, my mom would tell me just how happy and grateful she was for the kindness of the staff and how impressed she was with the cleanliness of the home!  I was so surprised that she had noticed the cleanliness but I have to say that the staff keep everything in a very pleasant and presentable manner.

Even though my mom had the most wonderful disposition, and was never a complainer or a grumpy person, it made it easier for the staff but it also made her stay so very special, and for that I want to say a BIG thank you! 

I would also like to thank you all, especially nurse Theo for making her 100th Birthday celebration in March so very special. Everyone seemed to enjoy the moment and I do believe that the staff loved the party too.

A moment that I will ever forget, is how the staff sent my mom off after her passing. The singing was so deeply special to my heart and I will forever be grateful for their tender love displayed at this very difficult yet special moment.  Thank you!

It is my heart to support Pioneer Orchards whenever asked how my mom’s stay was.  I don’t know what I would have done without the full support you all so very kindly gave me. ♥️

Please forward my email to the head office as I would like them to know just how grateful I am for the special service they so kindly offer.

Much love and thank you again and again!